Giambrone's Head of Client Services and Director of International Operations
Year Joined: 2005
Languages: English and Italian
Brendan Dine is CEO based in the London office
Brendan joined the firm in 2005 and he is now CEO, overseeing the client services department and he is director of international operations.
Brendan is part of the senior marketing leadership team, contributing to decision-making relating to all aspects of the marketing and business development, as well as lawyers' performance across Giambrone's European network.
In his role leading the client services department, Brendan manages a team of seven client relations executives who work hand-in-hand with our prospective and current clients, helping them through their legal matters, providing excellent legal support, delivered in a timely manner.
Brendan is responsible for forging sound relationships with new clients in order to capture high-value instructions and is responsible to maintain the firm’s comprehensive client feedback programme to gain awareness of client perception of the firm’s services across the board
Brendan also manages the new business development team which forms an integral element of the client Services team, ensuring they are receiving the best possible levels of customer care and innovative legal services across our private and commercial customer services.
With almost 12 years’ experience in the legal sector in high-level roles, and with extensive involvement in outsourcing partnerships, Brendan possesses a combination of knowledge, expertise and skills to drive the implementation of the firm's key client programme, which forms a central part of the firm’s strategy for growth.
Brendan is a native English speaker and has a good working knowledge of Italian.
The client service team is central to the firm's commitment to the better management of the client relationship.
Team members work alongside the client partners to ensure the firm's clients receive a tailored legal service to their own particular requirements and priorities. As independent senior lawyers, they conduct regular reviews of our service delivery agreements against agreed performance indicators and, by working with the clients directly, they can channel the feedback back into the business: continuing the development of best practices and developing deeper client relationships and service.