Head of Client Services
Brendan Dine joined the firm as Practice Director in 2005 and he is now Giambrone's Head of Client Services and Director of International Operations at the London office.
Brendan is part of the senior marketing leadership team, contributing to decision making relating to all aspects of the marketing and business development, as well as lawyers performance across Giambrone's European network.
In his current role as Head of Client Services, Brendan manages a team of seven Client Relations Executive who work hand in hand with our prospective and current clients, helping them to build their businesses through excellent legal support, delivered to them, just when they need it.
Brendan is responsible to deepen and forge relationships with new clients in order to capture high-value instructions and is responsible to maintain the firm’s comprehensive client feedback programme to gain a stronger awareness of client perception of the firm’s services across the board
Brendan also manages the New Business Development Team which forms an integral element of the Client Services Team, working hard with our customers by phone and email to ensure they are receiving the best possible levels of customer care and innovative legal service, across our private individual and commercial customer services.
With almost 12 years’ experience in the legal sector in high-level roles, and with extensive involvement in outsourcing partnerships, Brendan possesses the perfect combination of knowledge, expertise and skills to drive the implementation of the firm's Key Client Programme, which forms a central part of the firm’s strategy for growth.
Brendan has a good working knowledge of Italian.
The Client Service Team
The client service team is central to the firm's commitment to the better management of the client relationship.
Team members work alongside the client partners to ensure the firm's clients receive a tailored legal service to their own particular requirements and priorities. As independent senior lawyers they conduct regular reviews of our service delivery agreements against agreed performance indicators and, by working with the clients directly, they can channel the feedback back into the business: continuing the development of best practices and developing deeper client relationships and service.