Giambrone & Partners LLP Regulatory Information

This page contains regulatory information concerning Giambrone & Partners LLP.

In order to avoid any confusion, the entity with which clients have a contractual relationship will be clear from the letter of engagement that each client is required to agree to before instructions are accepted. The regulatory information on this page applies only to Giambrone & Partners LLP.

Giambrone & Partners LLP is a Limited Liability Partnership, registered in England and Wales with registration number OC427539. It is a body corporate which uses the word "partner" to refer to a member or an employee or consultant with equivalent standing and qualifications. A list of members and their professional qualifications together with accessible copies of the information contained on this website relating to Giambrone & Partners LLP is available for inspection at the registered address at 12 Bridewell Place, London, United Kingdom EC4V 6AP. Giambrone & Partners LLP is registered with the Information Commissioner's Office with registration number ZA595878. VAT registration number: GB334075223.

Giambrone & Partners LLP is authorised and regulated by the Bar Standards Board (BSB) with reference number 185788. The BSB Entities Register shows which entities are currently authorised by the BSB and is available to download from
https://www.barstandardsboard.org.uk/regulatory-requirements/the-barristers'-register/

Professional, licensed access, and/or lay clients can contact Giambrone & Partners LLP to obtain a quotation for legal services.

Giambrone & Partners LLP supplies services directly to the public. The Public Access Guidance for Lay Clients is available to view on the Bar Standards Board website

Complaints Procedure

Any expression of dissatisfaction about the service provided by Giambrone & Partners LLP or our charges will be considered seriously and we will ensure that we respond promptly to any complaint. We are committed to providing a professional service to all our clients.  We investigate all concerns objectively and try to achieve a positive resolution.

What to do if you have a complaint 

In the first instance, we encourage you to bring your concerns to the attention of the person who normally deals with your case. If you are not happy with the reply provided by the person normally dealing with your case you can refer the matter to the supervising partner or manager. The name of the supervising partner or manager will normally be found in our letter of engagement or, if you do not have this, you can contact our Complaint Manager on +44 (0) 20 7183 9482. 

At this point our Head of Finance and Administration will oversee the complaints process. The supervising partner or manager will consider your complaint, carry out a thorough investigation and will provide a response within 28 days. If the matter is complex and it takes longer to deal with your complaint, we will contact you to give you an approximate timescale of when you can expect a response. If we believe it would be helpful, we may suggest a meeting. 

If, following the investigation by the supervising partner or manager, you remain dissatisfied with the response then you can ask us to reconsider our response by referring the matter to our Complaint Manager by email, law@giambronelaw.com, or by post: Giambrone & Partners LLP, 2nd Floor 12 Bridewell Place, London, EC4V 6AP. A different partner or senior lawyer will look at the matter afresh and will carry out any further investigations as may be necessary. We aim to provide our final response within 28 days of receiving your request for us to reconsider our response.

If there are any circumstances which make it difficult for you to make a complaint in writing, please call the Complaint Manager on +44 (0) 20 7183 9482 who assist you. The Complaint Manager will ensure that your complaint about the service received from Giambrone & Partners LLP is carefully examined and resolved as quickly as possible.

Referral to the Legal Ombudsman

The Legal Ombudsman allows us eight weeks to try to resolve complaints. However, if you are not satisfied with our final response you may refer your complaint to the Legal Ombudsman. The Legal Ombudsman expects complaints to be made to them within six years from the date of the act/omission about which you are concerned, or three years from when you should have known about the complaint. Normally, you will need to bring a complaint to the Legal Ombudsman within six months of receiving a final written response from us regarding your complaint. Complaints must be made within six years from the date of the act or omission about which you are complaining occurring (or if outside this period, within three years of when you should reasonably have been aware of it.)  The Legal Ombudsman’s contact details are as follows: 

•    Telephone: 0300 555 0333 (international: +44 121 245 3050)
•    Email: enquiries@legalombudsman.org.uk 
•    Website: www.legalombudsman.org.uk 
•    Post: Legal Ombudsman, PO Box 6806, Wolverhampton, WV1 9WJ.

Detailed information about decisions of the Legal Ombudsman is published online at https://www.legalombudsman.org.uk/raising-standards/data-and-decisions/
 

Alternative complaints bodies such as ProMediate exist, which are competent to deal with complaints about legal services should both you and our Partners wish to use such a scheme. Giambrone & Partners LLP does not agree to use ProMediate as we prefer the Legal Ombudsman’s clear adjudication process.